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Lanternpost

IT

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Tell us what your organization needs from IT.

Share your user count, location, current pain points, and any security or downtime concerns. Lanternpost IT will review your request and follow up with a clear next step.

Email: contact@lanternpost-it.com

Service area: South Texas, especially rural communities around San Antonio and Austin.

Support hours: Monday through Friday, 10:00 AM to 5:00 PM.

Emergency hours: Monday through Sunday, 7:00 AM to 9:00 PM. For urgent issues that affect operations, access, or security.

Share a few details about your organization and what you need help with. Fields marked required must be completed. If direct sending is available, this form will send the message to contact@lanternpost-it.com; otherwise it will open a prepared email as a fallback.

Do you only serve San Antonio and Austin?
No. Lanternpost IT serves South Texas organizations, with a special focus on rural communities and towns around San Antonio and Austin. Some services can be delivered remotely, while onsite availability depends on distance, scheduling, and the type of work needed.
What counts as a user for pricing?
A user is typically anyone in your organization who needs regular IT support, account access, device support, or security coverage. This may include employees, contractors, volunteers, or staff members who use organization-managed systems.
Do you offer after-hours support?
Standard support is available Monday through Friday, 10:00 AM to 5:00 PM. Emergency after-hours support is available seven days a week, 7:00 AM to 9:00 PM, for urgent issues that affect operations, access, or security. Non-emergency requests may be scheduled for the next business day.
Can you help if we already have software vendors?
Yes. Lanternpost IT can coordinate with internet providers, software vendors, hardware vendors, and cloud platforms to help resolve issues and reduce the burden on your team.
What makes Lanternpost IT security-focused?
We approach IT support through the lens of risk reduction: account security, multi-factor authentication, device hygiene, patching, access control, backups, user practices, and clear documentation instead of only reacting when something breaks.